Trust & Safety
At Carib Car Rentals, we are committed to creating a safe and trusted marketplace for car sharing. This Trust & Safety Policy outlines our core principles and the steps we take to ensure a positive experience for everyone who uses our platform.
Our Trust & Safety Commitments
- Community: We foster a respectful and inclusive community where everyone feels safe and welcome. We do not tolerate discrimination or harassment of any kind.
- Verification: We use a variety of verification methods to ensure the legitimacy of our users and vehicles. This includes ID verification and other screening methods.
- Security: We take data security seriously and implement robust measures to protect your personal information.
- Transparency: We strive to be transparent in our policies and procedures. We provide clear guidelines for what is expected from our users and how we handle disputes.
- Accountability: We hold all users accountable for their actions on our platform. We have a zero-tolerance policy for violations of our Trust & Safety Policy.
Safety Measures
- User Verification: All users must complete a verification process that includes ID verification and, in some cases, background checks.
- Vehicle Inspections: We encourage trip hosts to get their vehicles inspected by a certified mechanic before listing them on the platform. We also offer inspection services in some markets.
- Support: We have a dedicated team available to assist users with any safety concerns.
- Community Guidelines: We have clear community guidelines that outline what is expected from users on our platform. These guidelines address issues such as prohibited content, communication standards, and responsible trip behavior.
Reporting Violations
If you see something, say something! We encourage you to report any violations of our Trust & Safety Policy to us. You can report a violation through our app or website.
Consequences of Violations
Violations of our Trust & Safety Policy may result in a number of consequences, including account suspension or termination, legal action, and financial penalties.
Our Commitment to Continuous Improvement
We are constantly working to improve the safety and security of our platform. We appreciate your feedback and suggestions. Please feel free to contact us with any questions or concerns.
Together, we can create a safe and trusted marketplace for car sharing.
